Team Management Systems Blog
Sustainable Assessment Use – The End User

Sustainable Assessment Use – The End User

The end user is the third variable of assessment use; the last two posts have looked at the product and the expert and how they may affect sustainable use. Interestingly, in the assessment business the end user tends to be the variable that gets the least amount of attention in terms of sustainable use, or use at all for that matter! This is interesting since it is the end user that will benefit most from sustainable use of the assessment! After all, the product is about them and how the information gets used will have the most impact and value for them. For the most part however, assessment companies have come to rely on the experts they train to provide the impetus and design for sustainab... »

Sustainable Assessment Use – The Expert

Sustainable Assessment Use – The Expert

The last post looked at sustainable assessment use through the lens of the product. The second of the 3 key variables in sustainable assessment use is the expert. That person is typically trained and certified by the assessment company to use the product. Thus I’ve used the term expert. For most assessment companies the expert is their key customer. A lot of time and effort is expended to train as many experts as you can in the assessment business since it is the expert that actually sells and uses the assessment, the product. For most assessment companies their business flows through the expert. So the question becomes, how well does the expert design, support and use assessments in a... »

Sustainable Assessment Use – The Product

Sustainable Assessment Use – The Product

In the last post I listed 3 components that make up the typical usage model of assessments like the TMP: The product The expert The end user I also asked what people thought is the order of importance of those 3 components in enabling sustainable use. My perspective on that ordering is as follows: The end user The product The expert What I find interesting with this perspective, when I look at assessment companies and how the typical business model actually plays out is that the ordering is: The product The expert The end user More on this as we add posts to this series but for now let’s simply look at these components and see what they can/might offer to the the idea of extended, sust... »

Left Loop Stability and the Challenge of Behavior Change

Left Loop Stability and the Challenge of Behavior Change

In the last post I talked about the left loop of our interaction model. It is this left loop, our patterns of interaction that become stable over time. Stable enough that these patterns do not often really need to be thought about. This is what makes behavior change difficult and the point was made – ‘Heck, it’s not even easy to simply be aware of our patterns of behavior, let alone change them!’ So let’s try something. Think back to last Friday and quickly list what you did that day. My guess is that if you did this here is what happened: First your eyes rose from the screen and you looked somewhere else; a typical behavior to change our focus and reflect on somethin... »

Sustainability in Learning – Ideas, Questions, Hopes and Concerns

Sustainability in Learning – Ideas, Questions, Hopes and Concerns

Last year I wrote only one post for the TMS Americas site. My blog energy was spent on 10 Good Reasons To Hate Work Teams and OUCH! – The Misfit Between Theory and Experience in Organizations. While the OUCH! posts will continue for a while I am starting a series of posts on the TMS Americas site focusing on sustainability; and more specifically, sustainability in the area of learning and development using the TMS profiles. This has been a primary focus of ours in the use of our profiles for years and has been accelerated in the past few years with the addition of applications to the various profile HUBs.  Nevertheless, while everyone ‘says’ they want sustainable use of the... »